Privacy Policy
Effective Date: September 21, 2026
Computer & Communications Innovations (“CCI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.cciustn.com, submit a form, contact our team, use our services, or communicate with us by email, telephone, or text message.
Information We Collect
We may collect the following types of information:
Information You Provide
You may provide information to us when you:
Submit a website form
Request an IT assessment, consultation, or service
Open or update a support request
Enter into a service agreement with CCI
Communicate with us by email, telephone, or text message
Subscribe to communications or elect to receive SMS messages
Apply for employment
Purchase products or services
This information may include:
Your name
Company or organization name
Job title
Email address
Telephone or mobile number
Mailing or service address
Information about your technology environment or support needs
Communications you send to CCI
Billing, transaction, and account information
SMS consent and opt-out records
Please do not submit passwords, payment-card information, Social Security numbers, or other sensitive information through a general website contact form.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies. This information may include:
Internet Protocol address
Browser and device type
Operating system
Referring website
Pages viewed
Date and time of access
General geographic location
Website interactions
We use this information to operate, secure, and improve our website and understand how visitors use it.
How We Use Information
CCI may use collected information to:
Respond to inquiries and service requests
Provide, manage, and support our products and services
Communicate about appointments, support tickets, projects, outages, service activity, and account matters
Prepare proposals, agreements, invoices, and related business records
Maintain customer and prospect relationships
Improve our website, services, and customer experience
Monitor and protect our systems, website, customers, and business from security threats, fraud, or misuse
Maintain records of communications and customer authorization
Comply with applicable legal, regulatory, tax, and contractual requirements
Send communications that you have requested or authorized
CCI does not use SMS consent as permission to send unrelated marketing communications.
SMS and Mobile Information
CCI may send conversational and service-related text messages only to individuals who have provided consent to receive them. These messages may include responses to support requests, appointment coordination, service updates, outage notifications, and account-related communications.
Message frequency varies. Message and data rates may apply. Recipients may reply STOP at any time to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchasing products or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers that assist CCI in delivering customer support or text messaging services. All other categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
We maintain records of SMS consent and opt-out requests as necessary to document and honor an individual’s communication preferences.
For additional information about CCI’s text messaging program, please review our SMS Terms and Conditions.
How We Disclose Information
CCI does not sell or rent personal information.
We may disclose information in the following limited circumstances:
Service Providers
We may provide information to vendors and service providers that perform legitimate business functions on our behalf, such as:
Website hosting
Cloud services
Customer support systems
Business communications
Payment processing
Accounting
Security monitoring
Data backup
Analytics
SMS delivery
These providers are permitted to use the information only as necessary to perform services for CCI or as required by law.
SMS opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.
Legal and Security Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable laws, regulations, court orders, or legal processes
Protect the rights, safety, property, or security of CCI, our customers, or others
Investigate suspected fraud, misuse, security incidents, or illegal activity
Enforce our agreements or protect our legal interests
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction. Any successor organization would remain subject to applicable privacy obligations regarding the transferred information.
Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences, measure website traffic, and improve performance.
You can configure your browser to block or delete cookies. Disabling certain cookies may affect how portions of the website function.
Third-party analytics or embedded services may collect information according to their own privacy policies. CCI does not control the privacy practices of independent third-party websites or services.
Data Security
CCI uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, communication method, or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured email, text messages, or general website forms.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested services
Maintain business and support records
Document communication consent and opt-out requests
Meet legal, tax, accounting, security, and contractual obligations
Resolve disputes and enforce agreements
Retention periods may vary depending on the type of information and the reason it was collected.
Your Choices
You may:
Decline to provide optional information
Unsubscribe from marketing emails by using the unsubscribe link provided
Opt out of SMS messages by replying STOP
Request SMS assistance by replying HELP
Adjust cookie settings through your browser
Contact CCI to request access to, correction of, or deletion of personal information, subject to applicable legal and recordkeeping requirements
To submit a privacy request, contact us using the information below. We may need to verify your identity before processing a request.
Children’s Privacy
CCI’s website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to CCI, please contact us so that we can review and, where appropriate, delete the information.
Third-Party Websites
Our website may contain links to websites operated by third parties. CCI is not responsible for the content, security, or privacy practices of those websites. We encourage you to review the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
CCI may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The updated policy will be posted on this page with a revised effective date.
Your continued interaction with CCI after an updated policy is posted will be governed by the updated policy, subject to applicable law.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
Computer & Communications Innovations
107 Winwood Drive
Lebanon, Tennessee 37087
Email: support@cciustn.com
Telephone: (615) 928-2438
Website: www.cciustn.com